Professional Services Consultant
We're expanding our Professional Services team and we are looking for a Professional Services Consultant who can bring their experience, passion and brilliant technical and customer-facing skills.
This role is a client-focused professional with excellent communication and technical skills. the role involves the design, installation, and configuration of Celebrus software in large enterprises, often requiring you to integrate with and work alongside our global partners. You will be focused on bringing Celebrus to life for our customers across their web, mobile, and other digital channels.
Core Responsibilities
- Lead technical sessions directly with customers and partners regarding the software installation, configuration, delivery workshops, and training
- Business liaison with customer and partners supporting use case and application discussions
- Technical liaison with customer various technical teams (Platform, Network, Security, Web, Mobile) to drive innovation
- Maintain detailed customer installation, configuration, use case documentation
- Together with the other members of the professional services team, you will take ownership of configuring Celebrus to activate the use cases required from our customers.
- Troubleshooting, understanding, resolving and documenting issues in complex customer environments
- Stay up to date on latest Celebrus software releases, installation requirements, and new feature configuration
- Attend team meetings to share knowledge, ideas, and collaborate on Innovation
- Provide clear, concise and timely updates to high priority items and escalate issues
- Deliver training to customers and partners
Skills and Requirements
- Exposure to a large variety of requirements and customers, resulting in a multitude of experiences that serve to add greater understanding and flexibility to the role as an individual.
- To be successful in this role requires the ability to work with both the business and technical teams within our client organizations.
- Working with Windows & Linux Operating Systems
- Installing enterprise software
- Understanding Web/data analytics
- Working with JavaScript
- Working with deployment tools and experience with Kubernetes/Docker/Puppet is helpful
- Exposure to Database architecture and design and Cloud hosted environments (AWS, GCP, Azure)
- Knowledge of networking and infrastructure concepts and setups - hardware, firewalls, load balancing etc.
- Understanding of networking and security, web design and development and tag management solutions
- Understanding and experience of working in secure environments under ISO27001 or equivalent
- Working as part of a supportive, well-established team but is also self-sufficient and organized
- Department
- Professional Services
- Locations
- US
- Remote status
- Hybrid Remote
- Yearly salary
- $120,000 - $135,000
- Employment type
- Full-time
US
We believe in the following:
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Aim beyond customer satisfaction
By delivering successful projects, we add real value to our clients' businesses and strengthen client relationships in the process.
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It's more than the sum of all the parts
Our focus on teamwork means you can always rely on someone to help you.
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Remain fluid
Adaptability means we continuously develop our skills and improve our methods to ensure that we deliver highly successful projects.
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Have a "can do, will do" attitude
Our positive attitude enables us to achieve excellence in all we do.
Workplace & culture
We're a multi-cultural team of friendly people who work hard to achieve our goals. We're proud of the challenges we overcome and like to have fun along the way.
About D4t4 Solutions
D4t4 Solutions plc is a UK-founded tech company quoted on the London Stock Exchange (D4T4). For 30 years, D4t4 Solutions has focused on helping companies get the best possible value from all their data assets. With clients in 27 countries, throughout the financial services and banking, retail, travel, healthcare and telecom sectors, D4t4 Solutions continues to lead data innovation globally.
Professional Services Consultant
We're expanding our Professional Services team and we are looking for a Professional Services Consultant who can bring their experience, passion and brilliant technical and customer-facing skills.
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